Privacy policy

Last Updated: April 1, 2025

Introduction

This Privacy Policy explains how “HEKAYAA” Application ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile application "“HEKAYAA” " (hereinafter referred to as the "App").

We place great importance on your privacy and strive to protect your personal information in accordance with this policy and applicable laws. By using the App, you agree to the terms of this policy.

Information We Collect

We may collect different types of information from you, including:

* Information You Provide to Us Directly

* Account Information: When creating an account, we may ask you to provide your name, email address, phone number, password, date of birth, or other relevant information.

* User Content: Any content you upload, post, or share through the App, such as texts, photos, videos, and comments.

* Contact Information: If you contact us for support or other inquiries, we may collect your name, email address, phone number, and details of your inquiry.

* Payment Information: If you make purchases within the App, we may collect your payment information, such as credit card details or other payment methods. However, this information may be processed by third-party payment service providers in accordance with their privacy policies.

* Other Information: Any other information you choose to provide to us voluntarily.

* Information Collected Automatically

* Device Information: We may collect information about your device, including device type, operating system, unique device identifier, IP address, and mobile network information.

* Usage Information: We may collect information about how you use the App, such as the pages you visit, the features you use, the duration of your App usage, and the history of in-app actions.

* Location Information: Based on your permissions, we may collect information about your precise or approximate geographic location. You can control the collection of location information through your device settings.

* Cookies and Similar Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your activity on the App and improve your experience.

How We Use Your Information

We may use your information for the following purposes:

* Providing and Operating the App Services: To enable you to use the App's features and access its content.

* Managing Your Account: To create and manage your account and personalize your experience within the App.

* Communicating with You: To respond to your inquiries, provide technical support, and send important notifications about the App.

* Improving and Developing the App: To analyze how the App is used, diagnose problems, make improvements, and develop new features.

* Personalizing Content and Advertisements: To display content and advertisements that may be of interest to you based on your information.

* Marketing and Promotional Purposes: To send you emails or notifications about offers, updates, and new features, unless you have opted out of receiving such communications.

* Ensuring Security and Preventing Fraud: To protect the App and its users from fraudulent and illegal activities.

* Complying with Legal Obligations: To comply with applicable laws and regulations and respond to legal processes.

* Other Purposes: Any other purpose we disclose to you when we collect your information or with your consent.

Sharing Your Information

We may share your information with third parties in the following situations:

* Service Providers: We may share your information with companies and individuals who provide services on our behalf, such as payment processing, data analysis, app hosting, marketing services, and technical support. These third parties are subject to contractual obligations to protect your information.

* Business Partners: We may share aggregated or non-personal information with our business partners for analysis and marketing purposes.

* Law Enforcement and Government Authorities: We may disclose your information if required by law or in response to a legal request, or to protect our rights, the rights of others, or their safety.

* Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

* With Your Consent: We may share your information with other third parties with your explicit consent.

Your Data Rights

You have certain rights regarding your personal information, which may vary depending on the applicable laws in your region. These rights may include the following:

* The Right to Access Your Information: You can request access to the personal information we hold about you.

* The Right to Rectify Your Information: You can request the correction of any inaccurate or incomplete information.

* The Right to Delete Your Information: You can request the deletion of your personal information under certain circumstances.

* The Right to Restrict Processing: You can request the restriction of the processing of your information under certain circumstances.

* The Right to Object to Processing: You can object to the processing of your information for certain purposes, such as direct marketing.

* The Right to Data Portability: You can request to receive a copy of your personal information in a machine-readable format and transfer it to another party.

* The Right to Withdraw Consent: If you have provided your consent to the processing of your information, you can withdraw this consent at any time.

To exercise any of these rights, please contact us via the contact details provided below. We will respond to your request as soon as possible and in accordance with applicable laws.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security system is perfect, and we cannot guarantee the absolute security of your information. You should also take steps to protect your account, such as choosing a strong password and keeping it confidential.

Data Retention

We will retain your personal information for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

Children's Privacy

Our App is not directed to children under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the legal age without parental consent, we will take steps to delete that information as soon as possible.

Links to Other Sites or Applications

The App may contain links to other websites or applications that we do not own or operate. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the App or through other means of communication. We encourage you to review this policy periodically for any updates. Your continued use of the App after the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us via the support and help section within the App.

Thank you for using “HEKAYAA” Application.