Refund Policy

"HEKAYAA" Money-Back Guarantee, Considering the Mentioned Requirements

At "HEKAYAA," we always strive to ensure your complete satisfaction with your shopping experience. Therefore, we have developed a fair and transparent refund policy that guarantees your rights as a customer.

1-Customer's Right to a Refund

The "HEKAYAA" customer has the right to a full refund in the following cases:

* Receiving a Product Different from the Order: If the received product is different from the specifications or the product that was ordered.

* Receiving a Damaged Product: If the received product has any damage or defect upon receipt.

In these cases, the "HEKAYAA" application bears all shipping costs for returning the product.

2-Customer's Right to Return the Product After Receipt

The customer has the right to return the product and receive a refund of its value (excluding original shipping fees) in cases where there is no defect or difference from the order, but the customer wishes to return the product for personal reasons.

In this case, the customer is responsible for all shipping costs associated with returning the product.

3-Conditions for Refunds and Product Returns

To ensure smooth processing of your refund or return request, please adhere to the following conditions:

* Original Condition of the Product: The product to be returned must be in the same condition in which it was received, unused, in its original packaging, and with all accessories (if any).

* Proof of Purchase: Proof of purchase must be provided (such as the order number or the purchase invoice within the application).

4-Procedures for Requesting a Refund or Product Return

To submit a refund or return request, please follow these steps:

* Contact Customer Service: You can contact the "HEKAYAA" customer service team via the support and assistance section within the application to inform them of your desire for a refund or return and explain the reason.

* Provide the Required Information: The customer service team will guide you on the required information or documents (such as photos of the damaged or different product).

* Arrange the Return Process: Our team will arrange the product pickup process from you (in case of an error on our part or damage to the product).

5-Refund Process

* If the refund request is approved, the amount paid will be refunded using the original payment method within [Specify the number of days, e.g., 7-10] business days.

6-Exceptions

There may be some exceptions to this policy, and these will be specifically clarified on the product page or during the purchase process (if any).

7-Contact Us

If you have any questions or inquiries regarding the refund policy, please contact the "HEKAYAA" customer service team via the support and assistance section within the application.

We appreciate your trust in "HEKAYAA" and always look forward to serving you to the best of our ability.

Last updated date of this policy: April 1, 2025